Shipping policy

Last updated: September 16, 2026

This Shipping and Delivery Policy forms part of, and should be read together with, our Terms of Service.

This online store is operated by I.D.C. Millennium Israel Ltd., Company No. 51-420377-7, trading as Mount Moriah Jewelry (“Mount Moriah Jewelry,” “we,” “us,” or “our”).

1. SHIPPING DESTINATIONS

We currently accept orders for delivery to eligible addresses in Israel, the United States, South America, and selected European countries.

Available shipping destinations are determined by the shipping address entered during checkout. If a destination cannot be selected at checkout, we are currently unable to ship to that destination.

We do not ship to P.O. boxes, APO/FPO addresses, or hotels.

We do not currently accept online orders for delivery to Norway, Iceland, or Liechtenstein.

1. ORDER PROCESSING

Orders are processed only after payment has been successfully authorized and the shipping address has been verified.

In-stock items are generally prepared for shipment within 3 business days. Processing may take longer during holidays, promotional periods, periods of high demand, or when additional verification is required.

Orders placed on weekends or public holidays will begin processing on the next applicable business day.

Once an order has been processed and shipped, the customer will receive a shipping confirmation email.

1. SHIPPING METHODS AND COSTS

Available shipping methods and any applicable charges are displayed at checkout according to the delivery destination.

We offer free standard shipping using an available postal or courier service.

Where available, customers may select express shipping for an additional charge. The applicable charge will be displayed at checkout before the order is completed.

Express delivery is generally estimated at 3–5 business days from the date the order is shipped. This estimate does not include order preparation or production time.

Orders may be shipped using third-party postal services and courier companies. The carrier used for a particular order may vary depending on the destination, value, availability, and nature of the items ordered.

1. ESTIMATED PROCESSING AND DELIVERY TIMES

Estimated timeframes vary according to product availability, production requirements, and destination:

• In-stock items: approximately 14–21 business days
• Items not currently in stock: up to 30 business days
• Engraved, embossed, personalized, custom-made, special-order, or made-to-order items: up to 60 business days
• Masterpiece items: up to 180 business days

Estimated delivery times for eligible in-stock items after processing may include:

• United States: approximately 10–14 business days
• South America: approximately 10–14 business days
• Europe: approximately 10–14 business days

All timeframes are estimates and are not guaranteed. Delivery may be affected by customs procedures, carrier delays, weather conditions, security events, public holidays, local restrictions, or other circumstances outside our reasonable control.

1. ORDER TRACKING

When tracking is available, a tracking number or tracking link will be included in the shipping confirmation email.

Tracking information may take additional time to appear on the carrier’s website after the shipment has been collected.

1. PACKAGING

Purchased items may arrive in a fabric pouch or gift box, depending on the product.

A shipment may also include applicable accessories, care instructions, warranty documentation, a requested gift message, and a packing slip without pricing information.

Packaging may vary depending on the item, destination, and shipping requirements.

1. CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to customs duties, import taxes, handling charges, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Customs rules and charges vary by country. We do not control these charges and cannot guarantee their amount or provide definitive information regarding local customs requirements.

Customs clearance procedures may delay delivery.

If a shipment is returned because the recipient refused delivery, failed to provide required information, failed to collect the shipment, supplied an incorrect or incomplete address, or failed to pay applicable duties, taxes, or charges, the recipient may be responsible for the resulting return shipping costs, customs charges, storage fees, and related expenses. Any refund will be handled in accordance with our Refund Policy and applicable law.

1. SHIPMENT INSURANCE AND RISK

Shipments are insured while in transit, subject to the terms and limitations of the applicable carrier or insurer.

Please contact us promptly if a shipment arrives damaged or appears to have been lost in transit. We may require photographs, supporting documentation, or cooperation with the carrier’s investigation before resolving the claim.

1. DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate shipping address and contact information.

We are not responsible for delays or additional expenses resulting from incorrect, incomplete, or outdated information supplied with an order.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

1. INVOICES

An invoice will be sent electronically to the email address supplied with the order.

To request another copy of an invoice, contact us at support@moriah-collection.com or call +972-2-627-4050. We may request information necessary to verify the customer or order before providing a copy.

1. RETURNS

Returns, exchanges, exclusions, and refunds are governed by our Refund Policy.

Personalized, engraved, custom-made, made-to-order, and special-order items may not be eligible for return or exchange, except where required by applicable law or where an item is defective or does not conform to the order.

1. CONTACT US

For questions regarding an order, shipment, or delivery, please contact:

Mount Moriah Jewelry
Operated by I.D.C. Millennium Israel Ltd.
Company No. 51-420377-7
Jabotinsky Street 1
Hadar D-Mall Plaza, Maccabi Building
5252001 Ramat Gan, Israel

Email: support@moriah-collection.com
Phone: +972-2-627-4050

1. CHANGES TO THIS POLICY

We may update this Shipping and Delivery Policy from time to time to reflect changes to our services, shipping arrangements, or legal requirements.

When changes are made, the “Last updated” date at the top of this policy will be revised. The version published on this website at the time an order is placed will apply to that order, subject to applicable law.