Refund policy

Last updated: September 16, 2026

We offer a 30-day return policy. This means that you may request a return within 30 days after receiving your item, subject to the conditions and exclusions set out below.

This policy is provided by I.D.C. Millennium Israel Ltd., Company No. 51-420377-7, trading as Mount Moriah Jewelry (“Mount Moriah Jewelry,” “we,” “us,” or “our”).

RETURN ELIGIBILITY

To be eligible for a return, the item must:

• Be in the same condition in which it was received
• Be unworn, unused, unaltered, and undamaged
• Include all original tags, certificates, accessories, and documentation
• Be returned in its original packaging
• Be accompanied by the receipt or other proof of purchase

Items that show signs of wear, use, alteration, damage, resizing, or missing components may not be eligible for a refund.

REQUESTING A RETURN

To request a return, contact us at:

support@moriah-collection.com

Please include your order number, the name used to place the order, the item you wish to return, and the reason for the return.

Returns must be approved before they are sent. Items returned without first requesting and receiving return authorization may not be accepted.

Approved returns should be sent according to the instructions provided by our customer support team to:

Mount Moriah Jewelry
I.D.C. Millennium Israel Ltd.
Jabotinsky Street 1
Hadar D-Mall Plaza, Maccabi Building
5252001 Ramat Gan
Israel

The customer is responsible for securely packaging the returned item and using a trackable and appropriately insured shipping service.

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs and any related customs charges, taxes, brokerage fees, or handling expenses are the customer’s responsibility.

We are not responsible for returned items that are lost or damaged before reaching us.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If an item arrives damaged or defective, or if you receive an incorrect item, contact us as soon as possible at support@moriah-collection.com.

Please include your order number, a description of the issue, and clear photographs of the item and its packaging so that we can evaluate the matter and provide appropriate instructions.

Where the claim is approved, we will provide a replacement, repair, refund, or another remedy as appropriate and in accordance with applicable law.

NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange unless they are defective, do not conform to the order, or applicable law requires otherwise:

• Personalized or engraved items
• Custom-made or made-to-order items
• Special-order items
• Items altered, resized, or modified at the customer’s request
• Items showing signs of wear, use, damage, or alteration
• Items returned without their original packaging, certificates, accessories, or documentation
• Gift cards
• Final-sale items where clearly identified as final sale before purchase

If you are unsure whether a particular item is eligible for return, contact us before sending it.

EXCHANGES

To request an exchange, contact us at support@moriah-collection.com.

Exchange requests are subject to item availability and approval.

Where a direct exchange is not available, the original item may be returned in accordance with this policy and a separate order may be placed for the replacement item.

Any price difference, shipping charge, customs charge, tax, or other applicable cost may be payable by the customer.

EUROPEAN UNION CANCELLATION RIGHTS

If an order is delivered to a customer in the European Union, the customer may have a statutory right to cancel the purchase within 14 days without providing a reason, subject to applicable law.

The cancellation period generally begins on the day the customer, or a person designated by the customer other than the carrier, receives the item.

To exercise this right, the customer must contact us at support@moriah-collection.com before the cancellation period expires.

Products made to the customer’s specifications or clearly personalized, including engraved, customized, resized, special-order, or made-to-order jewelry, may be excluded from the statutory right of cancellation where permitted by applicable law.

Nothing in this policy limits any mandatory consumer right available under applicable law.

REFUNDS

Once a returned item has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days.

Original shipping charges, return shipping costs, customs duties, import taxes, brokerage fees, currency conversion charges, and other third-party fees are not refundable unless required by applicable law or the return results from an error for which we are responsible.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

If more than 15 business days have passed since we confirmed approval of your refund, contact us at:

support@moriah-collection.com

REFUSED OR UNDELIVERABLE SHIPMENTS

If a shipment is returned because the recipient refused delivery, failed to collect it, supplied an incorrect or incomplete address, failed to provide required information, or failed to pay applicable customs duties, taxes, or charges, the resulting shipping, customs, storage, brokerage, and handling costs may be deducted from any refund, subject to applicable law.

CONTACT INFORMATION

For questions regarding a return, exchange, cancellation, or refund, contact:

Mount Moriah Jewelry
Operated by I.D.C. Millennium Israel Ltd.
Company No. 51-420377-7

Email: support@moriah-collection.com
Phone: +972-2-627-4050