Shipping and Delivery Policy
1. Shipping Territories:
We only accept orders for delivery to addresses in Israel, the United States, South America, Europe. Please note that We do not ship to PO boxes, APO/FPO addresses or hotels.
2. Shipping Methods:
Orders through Our Website are delivered by third parties payment services such as FedEx, DHL OK and etc. In addition all Our deliveries are conducted via the third party services, D2D and accordingly are subject to the terms and conditions set by such third parties. You hereby acknowledge sole responsibility for and assume all risk arising from your use of such delivery services.
3. Shipping Rates: Free
4. Shipping Time:
4.1. Shipping times are approximate and may vary Between:
• Regular Items (which are in stock): 10-14 Business Days;
• Regular Items (which are not in stock): up to 30 Business Days;
• Engraved, embossed Items and/or Special order, custom made, personalized and made-to-order Items: up to 60 Business Days;
• Masterpiece Items: up to 180 Business Days .
“Business Day” shall mean any day other than Friday, Saturday, Sunday or any other official public holiday in Israel or the United States of America.
4.2. Order Deadlines:
Processing times may vary. Usually We get the Moriah jewelry ready for the shipment within 3 Business Days.
• USA – 10-14 Business Days (if the item is in stock in the USA);
• South America – 10-14 Business Days (if the item is in stock in the USA);
• Europe – 10-14 Business Days.
When estimating package shipping time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, We will send You the confirmation of order by email.
5. Packaging Details:
Purchased Items will arrive in a soft fabric pouch or a gift box. Each delivery package will contain, in addition to your purchased item: (i) all related accessories, if any; (ii) Item related Customer’s guide, as applicable, and the official product warranty certificate, as applicable; (iii) printed gift note(s) containing Your message, if so requested by You when you place Your order; (iv) the return/exchange form and pre-paid return label and (v) the packing slip without price.
6. Sales Tax
The delivery destination country may charge customs fees, import duties, taxes, and other payments to your international order. These additional charges required for customs clearance are the responsibility of the recipient. Customs charges and customs policies vary widely from country to country. We have no control over these charges and cannot provide any estimates for fees expected or information regarding customs requirements.
7. Shipments are insured
We fully insure each order all the way to You. That means when Your order is in transit to You, shipment is always risk-free.
8. Order Invoice
When ordering Items on the Website, You will receive an invoice that will be sent to Your email address as a PDF attachment. You may also at any time later request an invoice by calling to +972 2 6274050 or emailing to [email protected] Please note that We may request that You provide proper identification as a condition to complying with such request.
9. Tracking Your Order
Once Your order has been shipped, You will receive a confirmation email with the tracking code. You can view the latest tracking updates on the websites of the shipping service providers.
To insure You make the right choice, We offer a very flexible return policy. If for any reason You are not satisfied, You can return any item, except the items ordered on special request terms, in its original condition within fourteen (14) days of the day of shipment for a refund or an exchange.
11. We are here to help
If You have any questions, do not hesitate to contact one of Our consultant at the email: [email protected] or by calling: +972 2 6274050 .
12. Changes to This Shipping and Delivery Policy
We will occasionally update this Shipping and Delivery Policy to reflect changes in Our practices and services. When we post changes to this Shipping and Delivery Policy, we will revise the “Last Updated” date at the top of this Shipping and Delivery Policy. We recommend that You check the Website from time to time to inform Yourself of any changes in this Shipping and Delivery Policy or any of Our other policies.
13. Delivery to the EU, Norway, Iceland and Liechtenstein
For the avoidance of any doubt it is hereby stated, we do not provide any Services and/or accept online orders for delivery in the territory of: the European Union, Norway, Iceland and Liechtenstein.